Do you have any guarantee for the service?​​

Of course. It is very important to us that our customers are satisfied and happy with our cleaning services. Our "100% Satisfaction Guarantee" is valid for 7 days after completion of the job. If, for any reason, the job does not pass your satisfaction, you must notify us within 5 days.

Our representatives will return to rectify any problems free of charge. This process normally takes place within 24 to 48 hours of formal notification. Before rectification work can commence, the customer must submit the job sheet with a clear list of the works to be completed. This document must be issued by the real estate company or the landlord.
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Our scope of work does not cover the dust settlement that normally occurs between the time of service and inspection. Please note that dust accumulation over time is considered normal, and activities such as "open houses" are likely to accelerate this process.
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Is the estimate I receive 100% accurate?

For estimates provided without inspections, the estimate is only an "estimate" based on the information available at the time. The basis for this estimate is an "average room size of a property left in a reasonable state of cleanliness". The estimate is subject to change for the following reasons: the condition of the property is not as expected; the client's original requirements are altered; variations in condition or size. Any of these reasons constitutes an alteration of the booking through the mechanisms of: rescheduling; cancellation, at the discretion of 3ST Professional Services.​

Can the rates vary?​

​For any variation in service, additional charges will apply. Causes for variation work include: 

1. Properties that have not been cleaned regularly or have been neglected in a manner that extends the duration of normal maintenance activities
2.  Properties that have had pets or small children
3. Properties with excessive wear and tear
4. Large dwellings with four (4) or more bedrooms, more than three (3) bathrooms or multiple living areas
5. Additional travel expenses for key pick-up and return
6. Loss of time due to difficulties in accessing the property
7. Need to transport heavy equipment to higher floors or apartments
8.  Need to move furniture to complete the work.

Can you remove permanent stains from my carpets?​

Our standard steam carpet cleaning will remove dirt, grime, and dust from everyday traffic and most clear liquid spills. We are committed to providing our best work on every service!
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Additional charges may apply to heavily soiled carpets. We will do our best to clean carpets, but the result will vary from carpet to carpet, and the outcome will depend on a number of factors beyond the control of 3ST Professional Services. We make no guarantee as to the actual outcome of the service.
Please note that any wear or discoloration of the fabric or surfaces will be more visible once the soiling has been removed. Some stains that are considered permanent may not respond satisfactorily to any treatment. For this reason, we do not guarantee the removal of permanent stains.

What does my bond cleaning excludes?

​Bond cleaning excludes the following items:

1.  Washing or cleaning of blinds or curtains
2. Upholstery cleaning
3. Roofing
4. Gardening or weeding
5. Trash removal
6. High pressure cleaning (exterior washing of the house)
7. Removal of stickers, glue or picture hooks from walls, as there is a risk of chipping paint from the wall.

Can I have extra services with my bond cleaning at no additional charge?​

​Our bond cleaning excludes the following activities, unless the client chooses to pay an additional charge

1. Appliance cleaning (e.g., refrigerator, microwave, televisions)
2. Grout cleaning (floors)
3. Furniture
4. Garage
5. Balconies
6. Exterior windows

How do I pay for the cleaning service?

We offer convenient and secure payment options. You can pay for the cleaning service through bank transfer. Payment details will be provided during the booking process.

Can I cancel my service at any time?​

In order to provide a professional service and avoid any business disruption caused by no-shows and short notice cancellations, the minimum cancellation period is 48 hours. If for any valid reason you need the reservation to be adjusted, please contact us as soon as possible to determine the most suitable date.

can the cleaning crews clean anywhere on my property even if it is elevated?​

Our teams safety is always first! Our Cleaners are entitled to carry out a job safety analysis prior to the commencement of any work to assess the risk to health and safety at the Premises, also, they may, either before or during the provision of the Service, not provide or cease the provision of the Service where the performance of it presents, at the absolute discretion of the Cleaner, a risk to health and safety.

What kind of damages are not supported by 3st cleaning services?​

At 3ST Professional Services, we always want to provide the best service for our customers! In the event of any accident, breakage or damage to the property, the customer will be informed immediately. 
3ST Professional Services will not be responsible for the repair or replacement of broken or damaged items due to pre-existing wear and tear, improper installation, assembly or use. 3ST Professional Services will not be responsible for the accidental loss of personal items left in the trash.